Effective Communication – Where Management and Leadership Begin!

One common trait of effective managers and leaders is that they are effective communicators. In my articles, I give you insights on how you can communicate to others to get the results you need.

In 100 Words or Less – Lead with Questions!

by Robert Tanner July 14, 2011
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Leaders ask questions. Asking the right questions takes as much skill as giving the right answers.  –Robert Half Good communication skills are essential to effective leadership.  Leadership communication is more than setting direction and inspiring others through one’s words, however.  It is equally about asking the right questions of knowledgeable people to get the right [...]

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Must Read: Guy Kawasaki’s Enchantment (Part 2)

by Robert Tanner May 4, 2011
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In my first post on Guy Kawasaki’s book, Enchantment, I gave an introduction on why his book is a “must read” for anyone wanting to be successful in this new millennium.  As I related, Guy’s unique journey at Apple at the time of their early innovative breakthroughs was the genesis for the idea of enchantment–the [...]

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Management Toolbox: 10 Communication Questions For Understanding Group Dynamics

by Robert Tanner April 23, 2011
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In business, managers frequently find themselves in new groups where they are unfamiliar with the accepted norms of behavior.  This is often the case when a manager starts a job in a new organization or even is promoted to a higher level of the organization and begins to work with different people. The old saying, [...]

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Must Read: Guy Kawasaki’s Enchantment (Part 1)

by Robert Tanner March 28, 2011

Recently, Guy Kawasaki, the co-founder of Alltop.com and the international best selling author of the books, The Macintosh Way, The Art of the Start, and Reality Check asked me to review his new book Enchantment. It has been an enjoyable experience going on this enchantment journey which centers on “delighting people with a product, service, [...]

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In 100 Words or Less: Communicate Everything You Can!

by Robert Tanner November 1, 2010
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Communicate Everything You Possibly Can To Your Team. The More They Understand The More They’ll Care. Once They Care, There’s No Stopping Them. Sam Walton Effective leaders are great communicators!  This does not mean that they are articulate, motivational speakers.  Rather, it means that they actively share as much information as they can with those [...]

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Fascinating Numbers – Employees Desire Better Performance Feedback From Their Managers

by Robert Tanner August 15, 2010
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A recent study by Leadership IQ shows that employees are dissatisfied with the quality of communication and performance feedback that they receive from their managers. This dissatisfaction has only increased with the Great Recession. Workers surveyed in the United States and Canada reported five interesting findings:

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In 100 Words or Less: Echoes Stifle Organizational Innovation!

by Robert Tanner July 31, 2010
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Don’t expect anything original from an echo. Unknown   There is something fascinating about an echo!  Having our own words communicated back to us from another source satisfies the child in all of us.  In the workplace, however, the love of an echo–at the expense of different and dissenting voices–hurts organizational productivity.

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Fascinating Numbers – Why Senior Management Communication Efforts Fail

by Robert Tanner July 19, 2010
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A survey by the Novations Group explored why senior management teams have a hard time communicating effectively with their employees. The top two findings are that too little follow-up communications and too much reliance on email are the reasons.  Interestingly, few employees feel senior management communicates too frequently.  The complete survey results are as follows:

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