Originally published September 2012.
Welcome to the September edition of the Management Journey Carnival. It’s back to school and this holds true for this month’s Carnival as well. This month thought leaders share their wisdom on customer service, innovation, team building, sales, email management, self awareness, social business, communication, knowledge management, entrepreneurship, and other topics.
Featured Podcast
So, you’ve taken seriously the fact that continuous improvement definitely applies to one’s management and leadership skills! You’re also emotionally-intelligent enough to admit that you could have done some things better as a manager. In fact, you can honestly say that you are improving your management skills. As you watch how others continue to interact with you, however, you wonder, Do They Even Notice You’ve Changed. This podcast comes from the Center for Creative Leadership and it provides four strategies for changing this dynamic. — Development
Featured Articles
There’s a revolution going on in business that is radically changing the power relationship between companies and customers. It’s called social business and it is dictating how businesses deliver their services to their customers. In her article, Social Business – 3 Questions to Ask NOW, Anna Farmery of the Engaging Brand discusses the importance of developing a partnership with customers. — Social Business
Employees like to follow confident leaders. The determination and certainty these leaders bring give employees a security that the goals and objectives of the business are worthy to achieve. Leaders need more than confidence however. They also need humility as Karin Hurt of Let’s Grow Leaders explains in her article, Humility Matters: 9 Ways Confident Leaders Remain Humble. — Leadership
Do you know a manager who always has to be right? Is he unable to just let some things go when he is in conflict with others? If so, you should tell him that he can take some advice from Kenny Rogers as I explain in my Management is a Journey article, Conflict Resolution: You Got to Know When to Hold Them, Know When to Fold Them. — Conflict Resolution
Email in the workplace continues to be both a blessing (it has made communication easier) and a curse (it has made communication easier). In their article, the Offline Executive, Henry Mintzberg and Peter Todd of Strategy + Business explain that email is like any other work activity—it must be managed. To use their words: Will you control technology so that it works for you, or will you let it undermine your practice of management? — Email Management
Most start-ups and small business owners would love to have the success of the tech wonder businesses. These businesses that start with an idea that when taken to market becomes more successful than anyone could have imagined. What does it take to become a business superstar? In her article, Angel Investor Esther Dyson on the Traits of Rock Star Tech Leaders, Riva Richmond of Entrepreneur shares insights from an investor whose picks include Flickr, del.icio.us, and Meetup. — Entrepreneurship
Featured Video
The Featured Video for this Carnival comes from Harvard Business Review. It is actually just a short clip but I selected it because David Rochem President of Hotels.com, makes a very important point about management. Specifically, in this video, Tolerate Weakness in Your Employees, David reminds us that managers must accept some weaknesses in their employees if they want them to have certain strengths. No employee can be everything! Some tolerance is needed. — Management
This concludes the September 2012 edition of the Management Journey Carnival.
Robert
This article is accurate to the best of the author’s knowledge.
Content is for informational or educational purposes only and does not substitute for professional advice in business, management, legal, or human resource matters.