Posts Tagged ‘customer service’
Management Journey Carnival – The Fall Edition
Originally published September 2013. Welcome to the 2013 Fall Edition of the Management Journey Carnival! For this month’s carnival, I’ve selected articles from Dartmouth’s School of Tuck, Wharton School of Business, Stanford Graduate School of Business, London Business School, UCLA Anderson School of Management, and INSEAD University. Topics this month include brand leadership, motivation, employee engagement,…
Read MoreFebruary Management Journey Carnival
Originally published February 2013. It’s February and it is time for the Management Journey Blog Carnival! This month the Carnival provides insights on various topics including personal development, leadership, networking, motivation, employee engagement, sales/customer experience, and creativity and innovation. The Best Development is Personal! Effective leaders know that they must continually develop themselves. They must…
Read MoreHerb Kelleher Quote on Customer Service
Our checks that go to our people say, “From our customers,” because we want to remind ourselves that it’s not some addition to the general office that produces that check; it’s our customers. Herb Kelleher, CEO of Southwest Airlines Written by Robert Tanner | Copyrighted Material | All Rights Reserved Worldwide
Read MoreSeptember Management Journey Carnival
Originally published September 2012. Welcome to the September edition of the Management Journey Carnival. It’s back to school and this holds true for this month’s Carnival as well. This month thought leaders share their wisdom on customer service, innovation, team building, sales, email management, self awareness, social business, communication, knowledge management, entrepreneurship, and other topics.…
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