October Leadership Development Carnival

This month I am happy to be the guest host for Dan McCarthy’s Leadership Development Blog Carnival.  The October edition of this Carnival reminds me that fall is officially here: learner’s are back to school, transition is in the air as we move from summer to winter, and scary season is around the corner when Halloween comes. These…

Read More

Sometimes the Best Strategy is an Exit Strategy!

An exit strategy is called many things: strategic retreat;  jumping ship; throwing in the towel; and at times, survival. When you assess your organization and you find that you are hopelessly outnumbered by hostile forces determined to destroy you, it’s time to explore other options. Don’t be oblivious to the obvious! When you find the values…

Read More

Herb Kelleher Quote on Customer Service

Southwest Airlines Airplane

Our checks that go to our people say, “From our customers,” because we want to remind ourselves that it’s not some addition to the general office that produces that check; it’s our customers. Herb Kelleher, CEO of Southwest Airlines Written by Robert Tanner | Copyrighted Material | All Rights Reserved Worldwide

Read More