As anyone knows who has ever taken one of my college classes or attended one of my business seminars, I believe that listening is one of the most under-utilized and underrated skills of leaders and managers.Effective listening is not waiting for others to finish speaking so you can make your point. Effective listening is suspending judgment so you can truly understand what others are trying to tell you. Click To Tweet
In our culture of just get it done, business leaders and managers often do not listen to each other to truly understand the other point of view. When leaders and managers really learn to listen to understand the perspectives of their employees, customers, and other important stakeholders, they not only improve interpersonal relationships but they also get better results (often simply because they have better information on which to act).
Native Americans understood the power of empathetic listening as Stephen discusses in the following video:
How many businesses are failing because managers and leaders do not listen effectively to others?
Most leaders and managers could dramatically improve organizational productivity and their own effectiveness if they just truly valued listening to others more.The Talking Stick is a Native American listening tool that promotes cooperation and harmony over competition and conflict. Click To Tweet