Video: What Are Intrinsic Rewards
How Can I Motivate My Employees?
As I work with organizational managers and leaders from various industries, getting help with this question is often their most pressing need. Sometimes these managers have a "problem employee" who does not take responsibility for his or her work. Other times these managers have "that worker from another generation" whose work ethic they just do not understand.
As I work with them, these managers often express their feelings to me as follows:
Robert, I really need this employee to do his job! I pay him well. He has good benefits. I know he knows how to do the job because sometimes he gets it done. He just won't do it! He has an attitude problem.
It's true that people should do their jobs but managers also can do more to create an environment where their employees want to give them their best effort. What do I mean? Well, money and benefits are important but research consistently shows that compensation alone has limited motivational staying power.
(Think about it! How enthused are you about that raise you received two years ago? Do you still feel that initial emotion of excitement when you first heard the news of your pay increase?)
Money and benefits are extrinsic rewards. They are environmental rewards that are separate from completing the work itself. Motivation also requires intrinsic rewards.
What are intrinsic rewards?
What is often missing from these managers' descriptions is any discussion of the actions they are taking to make the actual work their employee is doing rewarding. Employees need to receive some value from actually doing the work (intrinsic rewards).
As I explain to these managers, if you want employee engagement you'll need to provide intrinsic rewards. You'll need more than money and benefits!
Fortunately, there are many things managers can do to provide intrinsic rewards just by adapting their leadership style. Five intrinsic rewards you can provide to your employees are the following:
1. Look for opportunities to give your employees positive feedback. Catch them doing something right and recognize them for their good performance. (Intrinsic reward: the employees get recognition when they perform well. Recognition!)
2. Respect your employees dignity when you have to coach them for performance problems. Follow the management saying: praise in public, correct in private. Engage the employee in a two-way discussion about their performance issue. Provide support. (Intrinsic reward: the employees work for a supportive boss who helps them to succeed. Personal growth!)
3. Include your employees in operational decision-making. Ask their opinion before you drastically change processes and procedures. Make them an active part of solving organizational problems. (Intrinsic reward: the employees have influence over how departmental work is done. Participation in operational decision making!)
4. As your employees demonstrate their ability and desire to perform good work, loosen up your rein of control over them. Allow them to make some independent decisions about their work. As much as possible, allow room for variation in how work is done. (Intrinsic reward: the employees have autonomy in how they complete their work. Greater job freedom and discretion!)
5. Strive to get the right employees doing the work that best aligns with their skills and interests. Instead of concentrating on what your employees cannot do, look instead for what they can do. As feasible, readjust work and train and mentor your employees so they can succeed. (Intrinsic reward: the employees have challenging work that fits their skills and interests. Challenging and interesting work!)
Motivation requires more than money!
As the following infographic from Clarity explains, the added benefit of intrinsic rewards is that they are usually no-to-low cost for the organization. Money alone is not motivating to employees.
Do you want motivated employees working for you who are committed to giving you their best? If so, you'll need to give them more than money and benefits. Intrinsic rewards are a critical part of any employment engagement effort.
*Infographic courtesy of Visual.ly.